To: Leader.Opposition@parliament.nsw.gov.au;Peter.Primrose@parliament.nsw.gov.au

Stop privatization! Stop offshoring NSW jobs! Keep NSW government data and jobs in NSW

Stop Privatization and Offshoring of a NSW public service - ServiceFirst.

Stop the government sending jobs and personal data of NSW residents offshore.

It is wrong that the NSW Government is allowed, without penalty, to offshore our NSW government jobs to India and the USA. More than 300 ServiceFirst staff will be affected with our job going offshore, and so we all strongly believe we need to take a stand now and stop this act from becoming the norm and opening the door for other government agencies to follow.

We seek your commitment to retain the work locally and keep Aussies in their jobs.

Why is this important?

We wish to inform you of a Privatization and Offshoring of a NSW public service and its associated local jobs. ServiceFirst is part of the NSW Treasury Office of Finance and Services. ServiceFirst provides corporate services in finance, human resources and information technology to NSW agencies including the Treasury and the Department of Premier and Cabinet. ServiceFirst staff are skilled, dedicated, loyal, passionate, hardworking employees of the NSW government serving the people of New South Wales. Evidence of this is the win by ServiceFirst in the Customer Service Institute of Australia’s award in October 2014 in the category of National State and Federal Government. ServiceFirst has since received a certificate and a letter of congratulations from our Prime Minister, and these are attached to this petition for your reference. (Reference website http://www.csia.com.au/awards-recognition/2014-award-winners )

Consequently, ServiceFirst staff and their clients are distressed by the NSW government’s announcement in December 2014 of the preferred tenderers to replace ServiceFirst. (Reference articles http://www.itnews.com.au/News/398902,nsw-servicefirst-to-outsource-to-infosys-unisys.aspx
http://www.theaustralian.com.au/technology/infosys-unisys-to-power-nsw-shared-services/story-e6frgakx-1227159204812?nk=cbc01fd2965a7c3b27ca23a41298a528 )

Outsourcing carries risks in supply chain delays, language and culture challenges, distance management, loss of intellectual capital. The preferred tenderers are Infosys (based in India) and Unisys (based in the USA) whose motive is profit. There is no value for NSW government spending that moves jobs to India and the USA. In January 2015, unemployment in Australia has increased to its highest level in 13 years (Reference article: http://www.theguardian.com/business/2015/feb/12/unemployment-in-australia-rises-to-64-in-january-abs-figures-show). But still we are not worried to improve our local economy and have no plans to support local jobs.

Our NSW government assets (Services, Systems Hardware, Software, Polices, Procedures, and Licensees) are being given away freely to foreign vendors in no time. But it has taken generation after generation to build these assets.

Infosys and Unisys are conducting a Due diligence investigation of ServiceFirst’s functions during February 2015. They have collected detail operating information by interviewing ServiceFirst and have remarked on the high skills and professionalism of ServiceFirst staff. Contrast this with the scandalous conduct of Infosys in these recent news articles
http://www.itnews.com.au/News/398080,infosys-execs-ousted-after-apple-overbilling-scandal.aspx
http://www.thehindu.com/news/national/andhra-pradesh/infosys-fined-again-for-delay-in-delivering-services/article6897240.ece?homepage=true

These articles indicate an inability to do the service and how highly commercialized they are. Other state governments have previously gone through this outsourcing venture, and it has been proven that it was a complete failure (Reference: http://www.itnews.com.au/News/399308,revealed-queenslands-case-against-ibm.aspx)

The contract is expected to be signed after the NSW state election but ServiceFirst staff are expected to support the transition for Infosys and Unisys to gain the user acceptance certificate. We will be forced to transfer our knowledge then more than 300 staff will be redundant which is distressing them and their families.

We strongly feel that this is discrimination, and we are being disadvantaged as local Australian citizens. In order to work in NSW government, we have to be Australian and we need to have local knowledge to serve the people of NSW. ServiceFirst staff are required to be cleared by Police and the check for working with children for protecting confidential data. Can this protection of confidential information be assured after it goes offshore to India and the USA?

It is so wrong that the NSW Government is allowed, without penalty, to offshore our NSW government jobs to India and the USA. More than 300 ServiceFirst staff will be affected with our job going offshore, and so we all strongly believe we need to take a stand now and stop this act from becoming the norm and opening the door for other government agencies to follow.

We seek your commitment to retain the work locally and keep Aussies in their jobs.


Reasons for signing

  • 300 staff x100,000 average salary per year thats 30 million a year savings for the government and tax payers? Really? Is it worth it?
  • Public service should remain within country, more accountable, better QA, more secure, just work condition.
  • Don't want our jobs going overseas. What kind of future do we and our children have if everything is sent off shore??

Updates

2015-03-20 08:44:15 +1100

http://www.nsw.gov.au/sites/default/files/initiatives/sc000226_india_strategy_web.pdf

Refer Page 11 and Page 16 for more detail
Attract Indian investment into
NSW, particularly in resources,
professional services, ICT and
infrastructure
Australian and Indian businesses are
capitalising on opportunities to invest in one
other’s country. There is approximately $1.6
billion of Indian foreign direct investment in
Australia, and the same amount of Australian
foreign direct investment in India.

2015-03-19 13:32:26 +1100

http://m.timesofindia.com/tech/tech-news/Infosys-whistleblower-H-1B-workers-have-minimal-skills/articleshow/46609164.cms

"I have read statements from NASSCOM stating that if the cap is not increased and with the current visa restrictions, the Indian economy would suffer. Let me ask the committee, what about our economy? H1B workers spend a minimal amount of money in the US and usually live eight people to a room. These are indentured servants and most of the time they have to give kickbacks to their offshore managers," he said.

Every company is out to make a profit, but when you knowingly defraud the system, it is concerning. I have witnessed outsourcing companies bring over H-1B workers that have been trained by American workers and then they replaced the American workers," he said.

2015-03-16 09:10:28 +1100

http://www.smh.com.au/nsw/labor-would-stop-outsourcing-of-public-service-jobs-to-india-20150315-143rgs.html

2015-03-09 14:31:31 +1100

1,000 signatures reached

2015-03-06 22:22:06 +1100

500 signatures reached

2015-03-06 10:36:36 +1100

People dont realise its not just the poles and wires being privatised.
Everything going out of NSW to offshore.. Please stop this..

2015-03-06 10:09:45 +1100

http://www.theage.com.au/it-pro/government-it/outsourcers-on-notice-as-labor-takes-back-it-reins-20150302-13setg.html

2015-03-06 09:58:39 +1100

http://www.smh.com.au/nsw/nsw-government-plans-to-outsource-jobs-to-india-20150305-13vwsc.html

2015-03-05 16:12:58 +1100

100 signatures reached

2015-03-05 15:26:55 +1100

If we create opportunities for local young people to come and participate in NSW state government public services and it will definitely bring more innovative and new ideas to our community as well it will create a best platform for us to transfer the knowledge and skills to our younger generation to keep our state in a healthy way. But we truly don’t see any value for us to transfer the knowledge and skills to foreign vendors in this outsourcing program.

2015-03-05 14:45:19 +1100

50 signatures reached

2015-03-05 13:55:34 +1100

25 signatures reached

2015-03-05 13:41:55 +1100

10 signatures reached