Please employ more staff in Centrelink so the KPI's set by your Department can actually be met.
Why is this important?
The KPI for a claim for any type of Pension is 6 weeks. Because of lack of staff and a huge back-log this has now blown out to as much as 12 weeks and sometimes longer. This is even before you know if your claim will be accepted or not. Some people have the resources to cover this long wait, but many don't, which is why they are claiming in the first place. It is better for a person to be cared for in their own home, by a loved one rather than be a burden in either the hospital or aged care system. Adding financial stress to a Carers burden can definitely lead to a depressed mental outlook. Please sign the petition now asking the Federal Minister to Increase Staff in Centrelink so they can address all wait time issues.
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